Understanding Organisations and the Role of Hr

1. Introduction The instruct note is aimed to gage a pertly coach to gain some understanding of the organisation in preparation for their start. green light is a private sector organisation that has a current overturn of ? 1. 1bn. enterprise currently employs circa 17,000 people including direct and DSP staff. 1. 1 endeavour is the UKs largest dedicated alimentation and front- mark out returns pull up stakesr to the existence sector and utility manufacturing. 2. Comp either Analysis 2. 1 endeavor offers a wide range of services to its customers.The business is bump into two divisions, 1 of which is the Government division. The Government division offers nationwide coverage in the undermentioned bring streams Grounds Maintenance, street cleansing, ref enforce collection, mixer housing, asbestos surveys & removal, building repairs & importanttenance and local roadstead. The Government division is taked in a juncture venture with Amymouchel. The second major divis ion is the Utilities division. The Utilities division is broken flock further into sub divisions which atomic number 18, defence, modernistic, bollocks up, water and power.The main role of the Utilities division as a whole is to perform concern tasks including fixing water leaks, repairing gas leaks, inst in tot wholly toldying Utility supplies, designing and inst solelying power substations and repairing broken connections. The Utilities -division is to a fault involved in joint ventures with Carillion and MoDern Housing solutions. green light likewise has a Central Support division that contains dedicated plane sections who professional personvide support services to the group. The surgical incisions indoors the rally support include Finance, I. T, Payroll, Central HR, health & Safety, Commercial, Procurement and Marketing. See Appendices 1. ) 2. 2 Due to the fact that Enterprise trys such a diversity of services the customers be both from the Public and undercov er sector. Enterprise has long term partnerships with local and Central Government. An example of this would be a 28 year waste partnership with Solihull Borough Council. Other Local Government organisations that Enterprise perceives as customers currently include London Borough of Barking and Dagenham, Liverpool urban center Council, Wolverhampton City Council, Manchester City Council, Gloucestershire City Council and Peterborough City Council.Central Government customers include MOD Defence Estates, Highways Agency and Transport for London. Enterprise written reports closely with Utilities companies to provide peoples homes and business with reliable gas, power, and water and communication relate daily and has major contracts and partnerships with the following customers United Utilities, Severn Trent Water, Scottish Power e-on free energy and National Grid. As the majority of Enterprise operations argon carried turn up within the conjunction they obtain a mellow emphasi se on Corporate Responsibility in order to engage the wider community. . 3 Enterprise has a unique approach in ground of its purpose and goals. The main purpose of the organisation is captured within the military mission statement which is To be at the heart of our customers and communities delivering plans to cleanse service and maintain essential infra organize for give birth and future generations in an environment that allows our people to contribute and realise their estimable potentiality. Enterprise as a Private organisation has a purpose of providing a financial return to its Stakeholders as well as surviving and developing if possible.Enterprise has a set of driving principles that define the goals that work towards delivering the Enterprise vision which is In our chosen markets of utilities and the public sector, to be the trail integrated service provider focused on front line delivery. The 5 driving principles are as follows Health & Safety As Enterprise work at the centre of peoples lives and neighbourhoods Health & Safety of both employees and members of the public is paramount. This means that the policies are rigorous, thorough and proven.Community Cohesion and Well Being Responsibility in the community that Enterprise works in, the companies it works with and the employees. Sustainable communities that balance the social, economic and environmental components of their local area. This lead benefit the residents, businesses and future generations. Partnership & People Enterprises preferred method of working with a customer is by dint of a transparent partnership. This facilitates communication and enables better working relationships.The on the table pro active nature of these partnerships allows contracts to evolve and move with the changing nature of the industry and customers sine qua non in the opinion of Enterprise. Enterprise follows a respecting people agendum which allows employees to influence service delivery. They contin ually invest in skills and technical noesis in order to remain an modernistic leading service provider. achievement Improvement & Best Value The experience and cognition Enterprise has of its markets, feature with their least cost operating models, enable them to design services that bugger off improved performance and best value for customers.Technology and Innovation Enterprise has innovative technology and bespoke software that designed by an in category team. This step-ups the efficiency of operation and improves communications between sites, offices and customers. IT is at the core of all operations and a least cost, improved performance is essential to fancy a safe work govern. 2. 4 Enterprise believes that external grammatical constituents do have an impact on the business activities of the organisation. revel see (Appendices 2. ) which is a ponderer analysis of Enterprise.Listed beneath are four examples of external factors that Enterprise will be directly affect ed by, Auto Enrolment This is the Government possible action that Enterprise considers as a political external influence. Auto archive is aimed at getting employees enrolled into a pension dodging. Enterprise as a large business has to do this by April 2013. Employees are automatically enrolled into the scheme with the option to opt out. The minimum contribution of the employees is 1% of their net income with a contribution from the employer. The impact on Enterprise is financial collectable to the contribution to the pension scheme.The fact that all employees need to be communicated with and in use(p) with the scheme is a drain on cost and time. Enterprise has had to employee a number of temporary staff who specialise in pensions to guide and work on the impact of the scheme. This again is a financial strain on the organisation. Rising Fuel Costs Enterprise have identified the increase rise in fuel costs as a potential threat to the business. Enterprise has reacted to this by introducing a Lower initiative. All new starters to the business are given information on ways to notwithstanding fuel, for example car sharing.As many of the operations within Enterprise involve vehicles and plant reducing fuel consumption is extremely important. Graduates Enterprise has evermore had a graduate scheme and recruits every year. Due to the both social and political impacts the number of graduates per year is decreasing, increased university cost sand high rates of unemployment are the main contributors for this. This is impacting on the business in terms of reduced Graduate va potcies and fewer specialist candidates. Enterprise view graduates as the future and look to talent manage graduates into certain arrears of the business.They are also seen as ideal candidates whilst succession planning. A positive impact of the above is that apprentice schemes have become a popular alternative within the UK and Enterprise has over 130 active apprentices. This is a 50% in crease on 2010 figures. Adverse Weather Over the last few of eld the weather has changed significantly which has had an effect on Enterprise. It has impacted the business in both a positive and negative way. For example delinquent to the icy weather in the winter the need for winter grit to be laid on the road has increased, this means business for Enterprise in this area has been amplified.On the opposite side of the coin, during wet summers work on the roads for example laying new cables and surfacing dressing can be a slow process. Enterprise perceives this as an external Environmental factor that is difficult to manage. 2. 5 Enterprise operates a conventional hierarchical organisational expression predominantly but has aspects of span of get the hang structure also. This is mainly due to the size of the organisation and the variety of services it offers. As Enterprise is split into two major divisions with sub sections within these departments it is difficult to put the boi lersuit organisational map into context.Enterprise does have aspects of a Matrix organisation. This is dependent on projects that need to be undertaken or new contracts that are won. Enterprise has to be flexible to endorse this kind of structure and have the resources to cover staff movement. Please see (Appendices 2. ). Enterprise produces quarterly organisational charts to track any movements that take place and analyse where people slot in to the business. Appendices 2, illustrates the structure of the finance department for Enterprise which is a relatively tall conventional structure and is reinforced up via a number of levels.Within the finance department there are several different functions including, financial accountants, purchase to pay, sales ledger, payroll department and treasury. This chart highlights the positions of all the employees that make up each function and how they are all interlinked to make the finance department as a whole. It also confirms the spans of bidding of Managers and supervisors. 2. 6 As described in 2. 5 the Finance department in Enterprise has several different functions. An explanation of how these functions work in concert ould be as follows The monthly payroll team pulls together the payroll 3 days before the money is due too lead the employees accounts. This has to be signed by the Support Services manager. at once this has been signed payroll process, this is then with the treasury department to allocate the monies into the accounts of the employees in time for pay day 3 days later. After this the accountants are left to analyse the payments for each department of the business and raise any queries they may have. 2. 7 The culture of Enterprise is outlined in the mission statement and within its 5 driving principles (see 2. ). Enterprise also has a strict set of values that it expects all of its employees to follow * Integrity Transparency, relationship, fair, trustworthy and professional * Practicality Strai ghtforward, productive, innovative and pragmatic * Achievement Focussed, driven, clear, ambition and success * cooperative Flexible, positive, incentivised, developing, community and team * Responsiveness Listen, engage, create and participate The culture of Enterprise does have an affect on operations. Examples below 1.Due to Enterprises commitment to its vision, principles and values, Enterprise can offer responsive efficient services provided by dedicated individuals 2. Enterprise works within the community promoting local employment and engagement with the use of small and medium enterprises (SMEs) through the Enterprise Foundation which is a vehicle dedicated to delivering community related support and improvement projects. This is a key part of the CR agenda. 2. 8 Enterprise has a dedicated central HR function that supports the organisations strategy in many ways.Please see below three examples of this Learning & Development Enterprise encourages employees to undertake tra ining courses to improve personal development. HR will research particular courses to make authorized they are relevant to the employees role and report back to the figure holders with the findings. PDR Workshops Enterprises HR team offers managers the opportunity to attend workshops to make authorized they ingest out PDRs efficiently (personal development reviews. ) For example it is explained that the PDRs are linked to talent management which looks at developing Enterprises current employees linking back to the business strategy.Induction Corporate inductions are delivered by the HR department to all new starters. This is seen as essential to emphasise to all employees the vision, goals and strategy of the business as well as qualification new employees welcome and provides key statutory information. 2. 9 The HR function at Enterprise is always on hand to provide support to line mangers and their staff. Here are three ways in which they achieve this * Updating policies and p rocedures in accordance with legislative changes and with the business needs.Making sure these are easily accessible for line managers and their employees to access. * Through knowledge and experience HR professionals within Enterprise provide managers with support on disciplinary issues. Making sure that the correct process is followed to avoid judgeship cases. * HR systems are an integral part of Enterprise as all office based staff use them. The HR team control these systems and provide data from them to support managers needs. 3. Conclusion This briefing document is aimed at familiarising a new manager with the services, structure and systems of Enterprise.It has shown that Enterprise is a large maintenance and front line service provider within the public sector and utilities industry employing circa 17,000 staff in the UK. The structure is a mixture of conventional, hierarchical and matrix. The services include all aspect of utilities including repairs of gas, water, power an d electricity and public services including building maintenance and refuse collecting. HR supports the business by being a set of contact for managers and employees on any issues they have. This works towards Enterprise achieve it boilersuit strategy and goals.